The access to the customer and technical support that a shared hosting company provides will tell you a lot about the services that they offer too. In the event that you are allowed to use just e-mail messages or tickets, you have almost certainly found some reseller and not the web hosting supplier. If this is the case, you will have to wait for a couple of days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for additional assistance. If the supplier offers you various ways of communication with quick response time that are available at any time, they are most likely the top provider, not just a reseller. Therefore you'll receive timely assistance and top-notch support as they will have direct access to the servers where your account is. Whatever the trouble - technical or sales, it is always much better to get in touch with your website hosting company directly via your favourite way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our shared hosting services come with 24/7 tech support and several options for communication. If you do not have an account yet, you can phone us or use our live chat and talk to a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service that you cannot use. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it requires more analysis. In contrast to the majority of providers that you can find today, we reply to all tickets within an hour, so you won't have to wait for a whole day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you purchase a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general queries. Our agents will help you pick the right package or offer you information about our servers, so as to verify if the system requirements for your websites are met. In case you are a current customer, you can also get in touch with us via e-mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We guarantee that if you use these two ways of correspondence, you will get an answer within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you've used the hosting services of other service providers, even big ones, you're able to compare the response time because it ordinarily takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Hosting

When using our Linux VPS hosting, you will not ever have to wait for more than one hour in order to receive assistance for any kind of situation that you could have with the server or the software that comes pre-installed with it. We guarantee this short response time for all the tickets that you open via your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local phone numbers in a couple of countries around the world plus a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the various means of communication, so no matter what your question or issue is, there's always somebody to assist you in a timely manner. When you need assistance with third-party software, that you cannot install or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

When you aquire a dedicated server from our company, you can contact us anytime using a number of channels and the max time that you will have to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you would like to find out about our hosting solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in several countries around the globe. In the event that you'd like to receive assistance with third-party software that you are unable to set up or run effectively, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.