Extensive Online Documentation in Shared Hosting
If you’ve bought your first shared hosting package through our company or have moved your website over to us, you’ll become accustomed to our services and our created-developed Hepsia Control Panel in no time thanks to the fact that we have compiled a detailed web-based knowledge base where you can find all the info that you’ll ever need – both general info regarding the web hosting service as a whole and more concrete info about the different features that you can use and the difficulties that you might encounter. The articles themselves are available in two places. The whole article list is accessible via the Control Panel’s Help section. You can access relevant articles about the different functions in each and every Control Panel section too. You can find out how to do just about everything, from creating an .htaccess config file to administering a mailing list, and all the articles include detailed guides, so you’ll never become bewildered on account of an ambiguous text. Surely, in case you face a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can get in touch with our help desk team 24x7.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated services come with exhaustive online documentation where you will find info about all the functions that our in-house developed Hepsia hosting Control Panel comes with, together with solutions to various questions and obstacles that you could stumble upon. All user manuals include thorough explanations, so you won’t have to worry about skipping something in case you’re intending to export a MySQL database, for example. The troubleshooting articles include a number of different likely causes of given issues and the solution for each one of them, so if you are unable to send emails even though you have the right SMTP server settings, for instance, you can swiftly find out what the reason for this could be and repair the issue with a few mouse clicks in your email client. As Hepsia offers quite a few features, you’ll be able to find related articles in every section. In case you prefer to check out all help articles, you can use the Help menu, which is located in the top right-hand side of the page.