Although the web hosting service supplied by the different companies is approximately the same, each provider has a customized platform with its own tweaks and different ways to do certain tasks. In this situation, an exhaustive knowledge base will be remarkably useful both for persons with no practical experience and for technically accomplished individuals who will sooner or later learn how particular operations are carried out, but will waste valuable time meanwhile. The objective of such a knowledge base is to help make the service quick and easy to use, saving users both time and effort. The consequence is more contented customers, since they can effortlessly find the information they are searching for, and substantially less work for the customer support team representatives, because usually the majority of the queries and problems that clients have got are already included in the knowledge base. In case the articles are expertly written and encompass more things, you’ll be able to learn more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve bought your first shared hosting package through our company or have moved your website over to us, you’ll become accustomed to our services and our created-developed Hepsia Control Panel in no time thanks to the fact that we have compiled a detailed web-based knowledge base where you can find all the info that you’ll ever need – both general info regarding the web hosting service as a whole and more concrete info about the different features that you can use and the difficulties that you might encounter. The articles themselves are available in two places. The whole article list is accessible via the Control Panel’s Help section. You can access relevant articles about the different functions in each and every Control Panel section too. You can find out how to do just about everything, from creating an .htaccess config file to administering a mailing list, and all the articles include detailed guides, so you’ll never become bewildered on account of an ambiguous text. Surely, in case you face a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can get in touch with our help desk team 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated services come with exhaustive online documentation where you will find info about all the functions that our in-house developed Hepsia hosting Control Panel comes with, together with solutions to various questions and obstacles that you could stumble upon. All user manuals include thorough explanations, so you won’t have to worry about skipping something in case you’re intending to export a MySQL database, for example. The troubleshooting articles include a number of different likely causes of given issues and the solution for each one of them, so if you are unable to send emails even though you have the right SMTP server settings, for instance, you can swiftly find out what the reason for this could be and repair the issue with a few mouse clicks in your email client. As Hepsia offers quite a few features, you’ll be able to find related articles in every section. In case you prefer to check out all help articles, you can use the Help menu, which is located in the top right-hand side of the page.