A ticketing system is the most common communication medium that hosting companies offer to their clients. It is most often part of the billing account and is the easiest way to deal with an issue that requires a certain period of time to investigate or that needs to be escalated to a server admin. Thus, all responses provided by either side will be stored in the same place in case somebody else needs to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which implies that you’ll have to log in and out of at least two accounts to carry out a certain procedure or to contact the hosting company’s customer support staff. In case you would like to manage a couple of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Furthermore, it could take a substantial period of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting services isn’t separate from the web hosting account. It’s an indivisible part of our full-featured Hepsia Control Panel and you will be able to access it whenever you need with only several clicks of the mouse, without logging out of your hosting account. The ticketing system offers a quick-search box, which will help you track the status of de facto any trouble ticket that you’ve already posted, if you need it. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to fix a particular issue even before you actually send a ticket. The ticket response time is no more than 1 hour, which implies that you can obtain quick assistance whenever you need one and in case our technical support team recommends that you do something within your account, you can do it instantaneously without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is built into the Hepsia Control Panel, which we have created for our semi-dedicated services, which means that you will not require a separate support platform to touch base with our client service team – you can do this on the spot in case you come across a challenge. Opening a new ticket takes a couple of clicks and tracking down an older one is just as easy. With our clever search option, you can quickly track down any ticket that you have opened in the past. You can send a ticket whenever you wish as our help desk support team members are working 24 hours a day, 7 days a week, 365 days a year and reply in no more than 1 hour, although it rarely takes that much to receive help. With Hepsia, you’ll have everything in one location and you can forget about going through two or more platforms to troubleshoot a simple issue.