When your hosting provider offers live chat support, you'll be able to speak with a representative live and find out useful information or get an issue resolved promptly. The main advantage of using chat instead of calling to talk to a live person is that you'll need just a computer with world wide web access, which means that you will not pay any fees in case you are in a different state or country. Furthermore, it will be easier to copy and paste data for example domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party on the phone. The live chat is also a considerably faster approach to contact your hosting provider's support team compared to using a ticketing system. What's more, in case some issue requires a bit more time to be dealt with, you're able to do something else while you wait for assistance on the live chat, therefore you will not lose time - something that's not possible if you are on the phone.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, our company provides live chat support too. You'll be able to contact us every single day, including weekends and holidays, and we can give you more details about the shared hosting services that we provide if you are not a customer yet, or about general and billing questions in case you already have a user profile. Although for strictly tech issues you will need to open a ticket to the technical support, since such matters need additional time to be resolved, you may still get in touch with us through our live chat for some technical details. To give you an example, we can assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you time and effort. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we provide with our semi-dedicated services, you can find the answers for any questions you may have or have numerous problems resolved very quickly. The chat service is online every day, therefore you are able to get in touch with an agent even on holidays and weekends. If you're not sure which package would be better for your sites or if our hi-tech cloud hosting platform covers some system requirements, you may join the live chat before buying anything. In case you're a present customer, you are able to receive more information about billing issues, account settings along with a number of common tech issues you may encounter, for example when you cannot set up an email account in a client on your personal computer. The live chat can save you plenty of time no matter where you are or when you get in touch with us.