Should you ever face a problem with your website and be unable to cope with it yourself, ask the respective web hosting company’s tech support team to assist you to get the website back online. A speedy resolution would be the perfect scenario, but lots of companies respond within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if your problem can be easily sorted out, your website may not work satisfactorily or it may not be available at all for a lengthy period of time, so you may lose prospective customers because it’s extremely unlikely that anyone would willingly revisit a broken website. Hence, you should make sure not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a timely fashion. If a web app update does not go as planned or if you delete something incidentally, for instance, the website should be restored swiftly in order to avoid elongated inaccessibility.

One-Hour Response Guarantee in Shared Hosting

If you’re using one of our shared hosting services and you’ve got a question or encounter a certain challenge, you can contact us 24-7 by posting a client support ticket or by writing an e-mail and we guarantee that you will get a response in less than 1 hour. If the issue can be resolved, we will do it before we respond to you, whilst in case there’s something that you need to do on your end, we’ll supply you with all the needed information – what settings to check, what possible solutions to try out, and so on. Typically, you’ll get an answer within less than thirty minutes, so waiting for hours and hours on end or even for more than one day to get help is something out of the question. Our one-hour reply time guarantee is valid for any question that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a customer support ticket from your web hosting Control Panel or write an email relating to your semi-dedicated server, you will get an answer within less than 60 minutes. You can touch base with us whenever you like in regards to general, technical or billing issues and given the fact that we’re available 24 hours a day, 7 days a week, you will invariably obtain help right on time. Based on the specific question or issue, we’ll supply you with more information, eliminate the complication if it has been caused by something that’s within our reach or advise you on what actions to take if you have to modify a specific setting for a software app that we do not have access to. You can just forget about waiting around for an entire day for every response. In reality, in the majority of cases we reply to emails and tickets within 20 to 25 minutes max.