One-Hour Response Guarantee in Shared Hosting
If you’re using one of our shared hosting services and you’ve got a question or encounter a certain challenge, you can contact us 24-7 by posting a client support ticket or by writing an e-mail and we guarantee that you will get a response in less than 1 hour. If the issue can be resolved, we will do it before we respond to you, whilst in case there’s something that you need to do on your end, we’ll supply you with all the needed information – what settings to check, what possible solutions to try out, and so on. Typically, you’ll get an answer within less than thirty minutes, so waiting for hours and hours on end or even for more than one day to get help is something out of the question. Our one-hour reply time guarantee is valid for any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a customer support ticket from your web hosting Control Panel or write an email relating to your semi-dedicated server, you will get an answer within less than 60 minutes. You can touch base with us whenever you like in regards to general, technical or billing issues and given the fact that we’re available 24 hours a day, 7 days a week, you will invariably obtain help right on time. Based on the specific question or issue, we’ll supply you with more information, eliminate the complication if it has been caused by something that’s within our reach or advise you on what actions to take if you have to modify a specific setting for a software app that we do not have access to. You can just forget about waiting around for an entire day for every response. In reality, in the majority of cases we reply to emails and tickets within 20 to 25 minutes max.