Although this isn't the most importantaspect in order to identify a reliable shared hosting provider from a bad one and a reseller from a real supplier, being able to call and talk with a live person is a sign that you are not using the services of a one-person company and that you'll be able to reach someone if you're looking for assistance. The phone support for hosting services may vary from general to experienced, so the problems which can be resolved through a phone call differ depending on the company. Generally, these issues are more basic and feature billing or 1st level tech issues because more difficult matters often require a support ticket where both you and the sysadmins can track the proceedings with a given situation. However, the option to call your service provider can save you lots of time and efforts for the countless small issues which may eventually appear at the time you manage your website hosting account.

Phone Support in Shared Hosting

Since we have live phone support 14 hrs per day, you will be able to contact us and talk with one of our customer support representatives to get more information about all shared hosting services that we supply and make sure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we have phone numbers on three continents and you're able to call the one closer to you - in the United States of America, the UK or Australia. If you're already a customer, you will be able to give us a call about general and billing issues, or even about some tech ones. If the situation is strictly technical or it needs longer time to analyze, you'll have to go through our ticketing system, that will enable both you and our technical support crew to monitor the information given by either side.

Phone Support in Semi-dedicated Hosting

If you need more info for the semi-dedicated services that we provide, you'll be able to call some of the three support phone lines we have around the world - in the United States, the United Kingdom and Australia. By doing this, you'll be able to check in advance if our solutions are suitable for your websites. If you're already our customer and you own a semi-dedicated account, you are able to reach us over the phone for 14 hours every day about any billing or common issues. For strictly tech problems you're able to employ our ticketing system to communicate with our tech support as someproblems just require additional time to be solved, but we can help you over the phone with quite a lot of minor tech issues as well, saving you efforts and time.