Technical Support Channels
A One–Hour Response Guarantee
We offer a one–hour response time guarantee for each support ticket or email that you send to our customer support staff. We’ll rapidly answer all the standard queries and forward right away the case to our server administrators if any further assistance is needed. If you make use of the Admin Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you beforehand.
A Top–Class Client Support Service
Our client support team will be at your disposal 24/7/365 should you need assistance with our Online Control Panel or with any of the applications that we install for you on the server. And if you require help tackling all the everyday admin tasks on your dedicated server, you can have a look at the Admin Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
We have equipped the Online Control Panel with a detailed knowledgebase, which features elaborate explanations of all its features and functionalities. Also, we have made in–depth video tutorials that will further reveal to you how to perform a specific task or troubleshoot a commonly encountered issue. All the help articles and the video tutorials are easily accessible from every section of the Online Control Panel via the Help and Videos buttons situated in the upper right corner.