Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Solution Guarantee

  • Our group of qualified professionals will do their best to reply to your service needs in less than 1 hour. If, however, the issue you have encountered needs assistance from the Admin =Team,= we will address the ticket to the administrator on shift and will post a reply to tell you.

  • Top quality support service
  • Top–quality Customer Help Service

  • We will offer you round the clock technical assistance through a super–fast ticketing platform built into your Control Panel. You may write to us anytime about any of the programs that come installed in advance on your virtual server, which include the desired OS, the server admin panel and our custom made Online Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • A complete and regularly updated articles base is included in our custom–built Online Control Panel. It offers you quick tips on how to conduct all the main website supervision jobs. The Help area gives you descriptive how–to tutorials and step by step video guides. You can gain access to the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.